Because most of the time you are solving tickets in a HelpDesk or during
system administration tasks, you need to obtain information from your enterprise
information systems in order to decide correctly and attend the requests properly.
Accessing each information system separatedly is the most straightforward option, but here we offer you the chance to access some of your datasources via OTRS itself.
This package has already been tested in several production environments.
Its usage varies depending on the scenario, but one common usage is to
have access to information regarding inventory items.
OTRS ITSM is a powerful package and enables CMDB characteristics in OTRS however, during transition and systems migration its comfortable to be able to access this information.